Dropship 2k11

🚚 Shipping & Returns Policy

Last Updated: June 2025
Welcome to Dropship 2K11 — your trusted online destination for smart, practical lifestyle solutions. This Shipping & Returns Policy outlines everything you need to know before placing your order.

✅ Shipping Information

🌍 Where Do We Ship?

We currently ship nationwide across South Africa. All products are dispatched directly from our verified international supplier.

⏱️ Processing Time

  • Orders are processed within 1–3 business days after payment confirmation.
  • You will receive an order confirmation email and tracking number once dispatched.

📦 Delivery Time

  • Estimated delivery is 7–15 business days depending on location and customs.
  • Rural or outlying areas may experience slightly longer delivery times.
  • Delivery may be split into multiple packages if items are from different warehouses.

💰 Shipping Costs

  • Free shipping on most products unless otherwise stated.
  • Some items may include a small handling fee (clearly indicated at checkout).

🧾 Duties & Taxes

  • All listed prices include VAT and customs clearance fees — no hidden charges on delivery.
  • We cover all applicable import duties on your behalf for South Africa.

❗ Delays & Exceptions

While we strive to meet expected delivery times, unforeseen delays such as:

  • Customs inspections
  • Public holidays (South Africa or overseas)
  • Logistics or courier issues

…may impact shipping. We appreciate your patience during such events.

🔁 Return & Refund Policy

We want you to be completely satisfied. If there’s an issue with your product, here’s how we handle returns:

✅ Return Eligibility

You may request a return or refund if:

  • The item arrives damaged, faulty, or defective
  • The wrong product was shipped
  • The item is significantly not as described

Return requests must be made within 7 days of delivery.

🔄 We do not accept returns for:

  • Buyer’s remorse or mistaken purchases
  • Used or worn products
  • Products without original packaging

📩 How to Request a Return

  1. Email us at support@2k11.co.za or use our Contact Page
  2. Include:
    • Your name and order number
    • Description and photo(s) of the issue
  3. We will review and offer:
    • A replacement
    • A full or partial refund, or
    • A return address for applicable items (if needed)

💵 Refund Processing

  • Approved refunds are processed within 3–7 working days
  • Refunds are made via the original payment method

📝 Additional Information

🔐 Buyer Protection Guarantee

Your order is protected by our Buyer Protection Policy. If your item does not arrive or is not as described, you’re eligible for a full refund.

Still have questions?
Reach out to our friendly team anytime via our Contact Form. We’re here to help you shop with confidence.

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